At India Traditions, we ensure that your handcrafted heritage items, wooden toys, and pooja essentials are packaged with extreme care to prevent transit damage. We partner with India’s most reliable logistics providers (such as Delhivery Express) to deliver your orders safely and swiftly across the country.

1. Order Processing Time

All standard orders are processed, securely packed, and dispatched from our Varanasi facility within 1 to 2 business days (excluding Sundays and National Holidays). Customized or bulk heritage orders may require an additional 2-3 days for artisanal preparation.

2. Estimated Delivery Timelines

Once dispatched, the delivery time depends on your geographic location:

• Metro Cities (Delhi NCR, Mumbai, Bengaluru, etc.): 2 to 4 business days.
• Tier 2 & Tier 3 Cities: 4 to 6 business days.
• Remote Locations & North East India: 6 to 8 business days.

Note: Delivery timelines are estimates. Unforeseen circumstances like extreme weather, regional logistical delays, or festive season rushes (e.g., Diwali) may occasionally extend these timelines.

3. Order Tracking

Transparency is our priority. As soon as your package leaves our warehouse, you will receive a confirmation email and SMS containing your live Tracking ID and a direct link to the courier partner’s tracking portal. You can monitor your package’s journey right to your doorstep.

4. Undelivered or RTO (Return to Origin) Packages

Our courier partners will make up to three (3) delivery attempts. If the package remains undelivered due to an incorrect address provided by the customer, unavailability, or refusal to accept the package, it will be returned to our facility. In such cases of customer-end failure, any subsequent re-shipping request will attract an additional shipping charge.

5. Damaged in Transit

While our packaging is robust, if your parcel appears tampered with, crushed, or heavily damaged upon arrival, do not accept the delivery. If you discover damage after opening, you must capture a clear unboxing video and report it to us at [email protected] within 24 hours of delivery. We will initiate a swift investigation and arrange a free replacement.

Contact Logistics Support

If your package is delayed beyond the estimated timeline, we are here to help escalate the issue with the courier.
Email: [email protected]
Helpline: +91 6394104249 (10:00 AM – 7:00 PM)