At India Traditions, we take immense pride in crafting and curating authentic traditional wooden toys, heritage artifacts, and pooja items. We want you to be completely satisfied with your purchase. Our return and refund policy lasts 7 to 30 days from the date of delivery. If 30 days have passed since your purchase was delivered, unfortunately, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, unwashed (where applicable), and in the exact same condition that you received it. It must also be in its original product packaging with all tags and protective boxes intact.

1. Exemptions & Non-Returnable Items

Certain categories of goods are exempt from being returned due to hygiene, safety, and custom-craft nature:

• Intimate, sanitary, or personal care items.
• Customized or personalized handcrafted heritage artifacts made specifically on order.
• Gift cards and downloadable digital products.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our verified error.
• Any item that is requested for return more than 30 days after actual delivery.

To complete your return, we require an official receipt, invoice copy, or proof of purchase.

2. Refund Processing

Once your returned package is received at our Varanasi facility and inspected by our quality assurance team, we will send you an email notification confirming receipt. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment (Credit/Debit Card, UPI, Netbanking via Razorpay, HDFC, or ICICI) within a standard timeframe of 5-7 business days.

3. Sale Items & Promotional Offers

Only regular-priced items are eligible for standard refunds. Items purchased under special clearance sales, flash festive discounts (such as Diwali Bonanza promotional markdowns), or bought using specific discount coupons cannot be refunded unless they arrive in a damaged or defective state.

4. Exchanges & Damaged Goods

We only replace items if they arrive defective, broken during transit, or structurally damaged. If you need to exchange a damaged item for the exact same product, please drop us an email with unboxing photo/video proofs at [email protected] and ship the item to our official return address provided below.

5. Gifting Orders

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store gift credit for the exact value of your return once the item is inspected. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves first, the refund will be issued directly to the original purchaser (gift giver).

6. Shipping & Return Logistics

To return your product, you should mail or courier your product to our official operational headquarters:

India Traditions Returns Desk
Lanka, Varanasi, Uttar Pradesh, India – 221005
Helpline: +91 6394104249

You will be responsible for paying your own shipping costs for returning your item unless the product arrived damaged or defective due to our error. Shipping costs are strictly non-refundable. If a refund is granted, the return shipping charge (if handled via our reverse pickup courier partner) may be deducted from your refund amount.

For high-value heritage items or expensive artifacts, we strongly recommend using a trackable shipping service or purchasing postal transit insurance. We cannot guarantee that we will receive your returned item if shipped via non-trackable local couriers.

Need Help?

For any urgent questions, disputes, or guidance related to refunds, replacements, and returns, please contact our customer support desk:

Official Support Email: [email protected]
Customer Helpline: +91 6394104249 (Mon-Sat, 10:00 AM – 7:00 PM)